Timeframe for Cancellation:
Orders can only be canceled either immediately after placing the order or before the product is shipped. Once shipped, cancellation will no longer be possible.
Cancellation Conditions:
Only the specific product(s) selected for cancellation will be processed. Cancellations will apply strictly to the shop you placed your order with; no third-party involvement is allowed.
Charges:
No cancellation fees will be charged. If a product is delivered incorrectly (e.g., wrong item), you will not be charged. Otherwise, standard delivery charges as determined by the shopkeeper will apply.
Timeframe for Returns:
Returns must be initiated within a few hours of receiving the product by contacting the shopkeeper directly.
Return Conditions:
Only the selected item(s) can be returned. Opened or used items cannot be returned unless verified by the shopkeeper.
The shopkeeper will inspect the product to ensure it is damaged or faulty before accepting the return. Products that are not faulty or damaged will not be eligible for return.
General Guidelines:
Return policies are designed to accommodate most item categories. However, specific products may have unique return conditions.
Initiating a Refund:
Refund requests must be reported immediately after identifying an issue.
You can report issues through the app, website, or by contacting our customer care team.
Eligibility for Refund:
Refunds are applicable if:
The product is damaged or defective.
You receive an incorrect item.
Refunds will be processed only by the shop you purchased from.
Process:
The shopkeeper will inspect the returned product to confirm eligibility for a refund.
Refunds can be issued in the form of a replacement or monetary return, depending on the situation.
Delivery Charges:
If the product is incorrect or damaged, delivery charges will be waived. Otherwise, the shopkeeper’s standard delivery charge will apply.
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